WebPower support
Reach out to our support team for customer support or sales inquiries.
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Frequently asked questions
Here are the answers to the questions our customers most commonly ask.
General
WebPower is a WordPress hosting platform built for beginner WordPress users & small businesses around the world. We offer hosting services, domain name services and full WordPress website support to our customers.
Web hosting is a service whereby we sell or lease space on our servers where you can store the files that make your website accessible on the internet. Every website requires hosting to be made accessible on the internet.
Along with premium hosting services, we are also an educational platform for setting up and launching your website using WebPower. We put out daily tutorials to help our clients get started and our support team are on hand to help you with any questions you may have.
Hosting is effectively digital space within a server which you rent to store the files of your website, emails and other data. The domain name is the web address that allows the general public to access these files in the form of a website.
Pricing
Yes, you have the flexibility to upgrade or downgrade your plan at any time to better suit your needs.
Yes, we offer discounts for annual subscriptions. Check our pricing page for more details.
The number of websites you can host depends on the plan you choose. Each plan has a specified limit on the number of websites you can host.
Yes, we offer a 30-day money-back guarantee on all our subscription plans. If you’re not satisfied with our service, you can request a refund within 30 days of signing up.
Yes, you can transfer your existing website to our hosting platform. Our support team can assist you with the migration process.
Yes, SSL certificates are included with all our plans to ensure the security of your websites.
Support
WebPower’s support team is available via ticket support for existing customers. Simply submit a support ticket through your account dashboard, and our team will respond promptly to assist you with any issues or inquiries.
The average response time for support tickets with WebPower is under 17 minutes. Our dedicated support team strives to address customer inquiries quickly and efficiently to ensure minimal downtime and optimal customer satisfaction.
For pre-sales inquiries, WebPower offers email or live chat support to assist potential customers in selecting the right hosting plan and addressing any questions or concerns they may have before making a purchase.
Once you’ve submitted a support ticket, you can track its progress and communication through your account dashboard. Our ticketing system provides updates and notifications on the status of your ticket, including when it has been assigned to a support agent, any responses or actions taken, and the resolution status. This allows you to stay informed and monitor the progress of your support request in real-time.
WordPress
WordPress hosting is a specialised hosting service designed specifically for WordPress websites. It typically offers optimised server configurations, one-click WordPress installation, automatic updates, and expert support to ensure the best performance and security for WordPress sites.
Yes, you can install custom themes and plugins on WebPower’s WordPress hosting platform. We offer a wide range of compatibility and support for third-party themes and plugins, allowing you to customise your WordPress website according to your needs.
WebPower offers comprehensive support for WordPress users, including 24/7 technical support from our team of WordPress experts. Whether you have questions about WordPress installation, troubleshooting issues, or optimising your website, our dedicated support team is here to assist you every step of the way.
Yes, you have the flexibility to upgrade or downgrade your WordPress hosting plan with WebPower at any time. Simply contact our support team, and we’ll assist you in adjusting your plan to better suit your website’s needs.
Yes, WebPower provides automatic daily backups for WordPress websites hosted on our platform. This ensures that your website’s data is securely backed up and easily restorable in case of any unforeseen incidents or data loss.
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